Wednesday, August 5
Your knowledge needs attention.
DocSanity found policy drift that could reach customers through AI and agent replies.
72/ 100
Needs attention
Knowledge health
Good foundations, but high-risk policy conflicts are lowering answer reliability.
+6 pointssince last month
Resolve the top 3 conflicts to reach an estimated score of 83.
Scan coverage100%
384Sources
2,140Chunks
18.4kTickets
Priority queue
Fix these first
Answer risk
Last 30 days Where AI is exposed
14.2% 2.8%
of AI answers touched a flagged source
Selected recommendation · 98% confidence
Free shipping threshold disagrees
Keep the newer $50 policy as the source of truth and update Macro #1042 to match. The macro has not been edited in 17 months.